Site Reliability Engineering: How Google Runs Production Systems, Betsy Beyer, Chris Jones, Jennifer Petoff, Niall Richard Murphy, 2016 (O'Reilly Media) - Provides foundational principles for monitoring, alerting, and designing reliable production systems, applicable to RAG dashboards.
RAGAS: Automated Evaluation of Retrieval Augmented Generation, Shahul Es, Jithin James, Luis Espinosa-Anke, Steven Schockaert, 2023arXiv:2309.15217 [cs.CL]DOI: 10.48550/arXiv.2309.15217 - Introduces a framework for automated evaluation of RAG systems, defining key metrics like faithfulness, answer relevance, and context precision, directly informing dashboard quality metrics.